Customer Service Standards

Nodax Customer Service & Fulfilment Standards - Effective Date: 08 May 2026

This page outlines the customer service and fulfilment standards provided by Nodax for customers purchasing through the Nodax website at nodax.co.uk.

These standards are intended to provide transparency regarding our typical service levels and operational processes. While we always endeavour to meet or exceed these standards, occasional delays may occur during peak periods, unforeseen operational issues, or circumstances outside of our control.

1. Customer Communication

Nodax aims to provide prompt, helpful, and professional customer support.

Typical Service Standards

  • Customer enquiries are typically acknowledged within 24 business hours.

  • Most enquiries are responded to within 1 - 2 business hours during standard operating hours.

  • Customers may contact Nodax via:

    • Website contact form 

    • Email

    • Telephone

All contact information is available at:
Nodax Contact Page

2. Order Processing & Dispatch

  • Orders placed before the published cut-off time are typically despatched the same business day where stock is available.

  • Most mainland UK deliveries are typically delivered on the next business day after despatch.

  • Customers receive tracking and delivery updates (where applicable).

  • Delivery lead times for made-to-order, customised, or eco-colour products may be longer and will be communicated clearly on relevant product pages and to customers.

Delivery information is available at:
Nodax Delivery Information

3. Product Availability

  • Nodax regularly monitors stock availability to minimise delays.

  • In the event of unexpected stock shortages or supplier delays, customers will be informed as soon as reasonably possible.

  • Customers will be offered appropriate solutions where significant delays occur.

4. Delivery Issues & Damaged Items

Nodax aims to resolve delivery-related issues promptly and fairly.

This may include:

  • Investigating delayed or missing deliveries

  • Providing replacement parts where appropriate

  • Resolving transit damage claims

  • Arranging exchanges or replacements where required

Customers are encouraged to report any issues as soon as possible after delivery.

5. Returns, Refunds & Faults

Nodax handles returns, refunds, exchanges, and product faults in accordance with UK consumer law and our published policies.

Full details are available at:
Nodax Returns and Refund Policy

6. Commitment to Continuous Improvement

Nodax continually reviews customer feedback, delivery performance, product quality, and support processes to improve the customer experience and maintain high service standards.

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