Frequently Asked Questions

Here are the answers to the questions customers ask us most often.

Contact Us

If you have an issue or question that requires immediate assistance, click the Help webchat button below to chat live with a Customer Service representative, or click Contact Us for our phone numbers and email details. We endeavour to respond to emails within 24 hours.

Our Furniture

Are Nodax bed frames standard UK sizes?

What type of wood is your bedroom furniture made of?

Do you offer a guarantee?

Where is Nodax furniture made?

How is Nodax contributing to nature conservation and sustainability?

Do the bed frames include slats?

Do the beds come with underbed drawers or any other furniture?

Can I ask for a free sample of the wood finish?

Assembly of our Products

Does the bed frame/furniture come flat-packed?

Do you provide assembly instructions?

Do you offer an assembly service?

Payment Information

Do prices include VAT?

Do prices include delivery?

Delivery Information

When will my goods be dispatched?

Can I choose a specific delivery date?

Can I have Saturday delivery?

Can I collect my order in person?

Returns & Refunds

What happens if my furniture is damaged on delivery?

How do returns or refunds work?